Mission & Service Quality Statements

“Goldcrest House aims to provide a service of excellence dedicated to providing a high quality, safe and structured environment which encourages the development of skills and competencies in adults with Learning Disabilities and Autistic Spectrum Disorders”

Vision Statement

  • To be regarded by adults with learning disabilities/ASD, their family members and other agencies as a quality service of choice
  • To provide the best resources and facilities to meet the varied needs of all those who access our service
  • To create an environment and culture in which all staff work in harmony, take pride in their work and actively contribute towards achieving the mission
  • To be innovative to individual service user needs
  • To partnership and collaborate with other outside agencies and social groups to improve standards towards achieving our mission.
  • To work with others to promote, deliver and extend equal rights
  • To support change in attitudes, and raise the awareness by influencing, supporting and challenge areas of society.

 

Service Quality Statement

All resources will be managed in an effective and efficient manner in order to deliver best value for money and maximise the quality of life for Service Users. The organisation promotes its complaints procedure and will also ensure that each individual’s confidentiality is closely protected. All organisational policies and procedures are monitored closely and reviewed on a regular basis against The National Minimum Care Standards and current legislation

We are committed to achieving our stated aims and objectives, to help achieve this we welcome comments or suggestions from our service users, staff and also other stakeholders in the organisation by means of service user meetings/ staff meetings/ quality meetings/ reviews, questionnaires.

Our aim is that our service should be driven by the wishes and aspirations of our service users, not by what staff, management, or any other group would desire. We aim to achieve this by adopting a personal outcomes approach.